Refund policy

Refund Policy

We want you to be happy with your purchase. If you're not satisfied, here's how returns work.

Returns
You have [30] days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at our support email] with your order number.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days.

Non-Returnable Items
[List any exceptions — e.g., final sale items, opened hygiene products like mouth guards or nasal strips, etc.]

Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within [7] days of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.

Return Shipping
[State who covers return shipping costs — you or the customer.]

Late or Missing Refunds
If you haven't received a refund after the timeframe above, check with your bank or credit card company first, as processing times vary. If you still have concerns, contact us at [your support email].