Frequently Asked Questions

Everything you need to know about ordering, shipping, sizing and returns at Tekkerz. Can't find your answer? Email Luxury_essentials_resale@protonmail.com and we'll reply within 24–48 hours.

Shipping and Delivery

How long does shipping take?

Orders are processed within 1–3 business days, then delivered in 3–7 business days within the continental United States. Orders placed on weekends or US holidays begin processing the next business day.

Do you provide tracking?

Yes. Every order ships with tracking, emailed to you as soon as the label is created. Tracking can take up to 24 hours to show movement.

Where do you ship from?

Orders ship to customers across the United States. Delivery estimates shown at checkout reflect your specific address.

Returns and Refunds

What is your return window?

You have 30 days from delivery to request a return. Items need to be unused, in original packaging, and in the condition you received them.

How do I start a return?

Email us your order number and we'll send return instructions. Once we receive and inspect the item, approved refunds go back to your original payment method.

What if my item arrives damaged or incorrect?

Products and Sizing

What size soccer ball do I need?

Size 5 is the regulation ball for players aged 12 and up, including adults. Size 4 suits players roughly 8–12. Our European League match ball comes in both sizes.

Do soccer balls ship inflated?

Most match balls ship deflated to protect the bladder in transit. Inflate to 8.5–15.6 PSI before your first session — the Tekkerz electric ball pump sets exact pressure in seconds.

What shin guard size should I order?

Our youth shin guards come in XS (80x50mm) and S (100x60mm), sized for kids and youth players. Measure from just below the knee to the top of the boot and pick the closest fit.