Shipping & Returns

Straight answers on how long delivery takes, what it costs, and how to send something back. For the full legal wording, see our Shipping Policy and Refund Policy.

Shipping Times and Costs

Orders are processed within 1–3 business days after payment clears. Delivery then takes 3–7 business days within the continental United States, depending on your address and the method chosen at checkout.

Shipping cost is calculated at checkout based on your order and destination. Any active free-shipping promotion is applied automatically — no code needed.

Order Tracking

Every order ships with tracking. You'll get a confirmation email with your tracking number as soon as the label is created. Allow up to 24 hours for the first scan to appear.

If your order hasn't arrived within the estimated window, email us with your order number and we'll chase it for you.

30-Day Returns

You have 30 days from delivery to request a return. Items must be unused, in original packaging, and in the same condition you received them.

To start a return, email Luxury_essentials_resale@protonmail.com with your order number. Once we receive and inspect the return, we'll confirm approval and issue the refund to your original payment method.

Damaged or Incorrect Items

If something arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos. We'll arrange a replacement or a full refund at no cost to you.

Secure Checkout

Checkout runs on Shopify's SSL-encrypted payment system. We accept Visa, Mastercard, American Express, Apple Pay and Shop Pay. Card details are never stored on our servers.